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Frequently Asked Questions

Commercial

Questions about our Commercial services:
If you are a business with recurring contracts with Modern Cleaning, your specific requirements and agreement contract will be established prior to receiving services. We will work with you to provide the best payment schedule for your business needs.
Commercial
A team of professional, highly-trained cleaning specialists will be dispatched to your facility. All of our teams receive training on proper use of the products, equipment, methods and processes established and approved by Modern Cleaning, and all our teams are fully bonded and insured.
Commercial
Part of Modern Cleaning’s commitment as an innovative member of the commercial cleaning services community is to not harm the environment. This is why we use ECOLOGO® certified cleaning products in our cleaning contracts and assignments. However, due to the nature of some specialized cleaning needs, not all our cleaning chemicals are ECOLOGO® certified.

ECOLOGO® Certification is based on multi-attribute, life-cycle-based sustainability standards. All products certified to an ECOLOGO Standard must meet or exceed each of the listed criteria before receiving the Mark. ECOLOGO Certification is classified as an International Organization for Standardization (ISO) Type 1 ecolabel and has been successfully assessed by the Global Ecolabeling Network, further demonstrating its credibility.
Commercial
At Modern Cleaning, our reputation is our most valuable asset. We stand behind our reputation for excellent service, so we offer all our clients a 100% satisfaction guarantee. If you are not satisfied with the results of any of our services, we will make our best effort to remedy the situation as soon as possible.
Commercial
Our on-site cleaning time is based on the specific types of services and the frequency of services you require for your office or facility. Once you tell us what your cleaning needs are, we will provide you with an affordable cleaning plan and budget, as well as an estimate of the cleaning time and number of technicians needed, based on your requirements.
Commercial
When choosing a professional cleaning services provider, you want to select a company that is trusted, reliable, and recognized in the industry. The MODERN network is comprised of 700+ franchisees who clean over 70 million square feet in over 5,000 locations across the country, every day. We provide professional cleaning services for all types and sizes of commercial facilities and businesses including retail stores, health clinics, fitness gyms, office complexes, distribution centres, warehouses, data centers, and more. When you choose MODERN for your cleaning services and supplies, you can trust you will receive the highest-quality professional service performed by highly trained cleaning specialists using the most efficient, products, equipment and processes available.
Commercial

General

Questions about our General services:
MODERN was established in 1997 by GDI Integrated Facility Services to address the expanding needs of clients who require expertise, reliability and focused attention to detail in their commercial cleaning and maintenance services.

The MODERN network now consists of 700+ franchisees who clean over 70,000,000 square feet, at more than 5,000 locations across the country, servicing retailers, clinics, offices, distribution centres, warehouses, data centres, and more.

We’re MODERN. Trusted, Reliable, Advanced.
General
For any one-time cleaning job, you do not need to sign a contract. At Modern Cleaning we make accessing our services as easy as possible.
General
The quotation we provide you prior to beginning cleaning services will always be inclusive. This means that at Modern Cleaning, there are no hidden costs or surprise charges. No additional charges are applied for travel or for any other reason, unless you wish to add services to your Modern Cleaning order.
General
When you choose Modern Cleaning for your cleaning services and supplies, you can trust you will receive the highest-quality professional service performed by highly trained cleaning specialists using the most efficient, environmentally friendly products, equipment and processes available.

We are proud of our success as one of the most reliable and trusted commercial cleaning providers in the market today. We stand behind our service guarantee and because our reputation is our most valuable asset, we also know that our customers’ feedback is one of our most valuable resources. We want to hear back from you about your experience with Modern Cleaning!  

We offer all of our clients a 100% satisfaction guarantee. If you are not satisfied with the results of any of our services, please contact us and we will make sure to remedy the situation.
General
We accept VISA, Mastercard, American Express and E-transfer.
General
Yes we are! All of our technicians are background checked and we are covered by an above-industry-standard insurance.
General

Residential

Questions about our Residential services:
Payment for your cleaning services from Modern Cleaning will be processed after the service has been provided. If you are at home during the cleaning, you can complete the payment directly with your assigned cleaning specialist using your credit card, debit card or e-transfer. If you are not at home during the cleaning, you can pay us online using your credit card. If you have recurring contracts with MODERN, other payment options are available.
Residential
Our teams of professional cleaning specialists are highly trained to complete each service they are assigned, using only the products, equipment, methods and processes established and approved by Modern Cleaning.
Residential
You can easily schedule your residential cleaning by using our efficient and easy-to-use online booking tool. Simply select the services you require from our list, and click the Request a Quote button to get personalized pricing. It’s that easy! After you choose your services, use our online booking tool to schedule an appointment. Or you can book your cleaning services with us by phone at (contact your franchise).
Residential
This is your choice. If you are not going to be at home when your Modern Cleaning cleaning specialist(s) arrive, just let us know how we can get access to enter your home. Some customers provide us with a garage or door code, others leave a hidden key outside. Whatever works for you will work for us! Just let us know what method you are most comfortable with.
Residential
You do not need to supply any equipment or cleaning products. All of our professional cleaning specialists will arrive equipped with everything needed to clean your home to your specific requirements. Our team of professional cleaning specialists are highly trained, bonded and insured.
Residential
Part of Modern Cleaning’s commitment as an innovative member of the commercial cleaning services community is to not harm the environment. This is why we use ECOLOGO® certified cleaning products in our cleaning contracts and assignments whenever possible. Occasoally,, due to the nature of some specialized cleaning needs, not all our cleaning chemicals are ECOLOGO® certified.  ECOLOGO® Certification is based on multi-attribute, life-cycle-based sustainability standards. All products certified to an ECOLOGO Standard must meet or exceed each of the listed criteria before receiving the Mark. ECOLOGO Certification is classified as an International Organization for Standardization (ISO) Type 1 ecolabel and has been successfully assessed by the Global Ecolabeling Network, further demonstrating its credibility.
Residential
Of course we do! Modern Cleaning is a pet-friendly company. When you set up your booking, please let us know the name and type pets you have, and anything we need to know to make sure our cleaning specialists know what to do (and what not to do) while your pet is at home during the cleaning process.
Residential
At Modern Cleaning, our reputation is our most valuable asset. We stand behind our reputation for superior service, so we offer all our clients a 100% satisfaction guarantee. If you are not satisfied with the results of any of our services, we will make sure to remedy the situation as soon as possible.
Residential
The time necessary to clean your home will be based on the details of cleaning services you request when you make your booking. We inform you of the estimated time required to do the work when we book your appointment.
Residential
Rescheduling a previously booked cleaning is easy! Simply call us (within 48 hours of your first scheduled booking) at (contact your franchise) or email us at (contact your franchise), and we will update your booking without problem. It just takes a few seconds, and we will provide you an updated booking confirmation right away.
Residential
You can cancel any booking up to 48 hours before the date and time we have set with you for your service.
Residential